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Which hotel chains mandate face masks amid COVID-19?

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You need to wear a mask when you go inside many of the top hotel chains with US locations, including Marriott, Hilton, Hyatt and others as they are now mandating face masks during the coronavirus pandemic.

About a week ago The American Hotel & Lodging Association (AHLA), representing most of the nation’s hotel chains, issued a “Safe Stay Guest Checklist” for guests on how to travel safely as per guidelines during the COVID-19 pandemic. This checklist is designed to provide a safe and clean environment for all hotel guests as well as employees.

The Safe Stay Guest Checklist includes:

  1. Face coverings are must in all indoor public spaces and maintain social distancing in all common areas.
  2. Always go with contactless options, where available, including online reservations, check-ins, and payments.
  3. Consider daily room cleaning, only if necessary. Ask the hotel about your options.
  4. Request contactless room service delivery.
  5. Avoid travelling if you have, or recently had, any symptoms of COVID-19 or contact with anyone who is diagnosed with COVID-19.

Hilton- Do I need to wear a mask? Yes. Hilton is now mandating face coverings in public areas of U.S. hotels, for both guests and employees.

Marriott- Do I need to wear a mask? Yes. Marriott hotels began requiring guests to wear masks in lobbies and other public spaces. 

Wyndham Hotels & Resorts- Do I need to wear a mask?  Yes. Wyndham hotels in the U.S. and Canada mandated guests and others entering the hotels to wear a mask or face covering. 

Hyatt- Do I need to wear a mask?  Yes. As per their website “Face coverings will be must in hotel indoor public areas at all Hyatt hotels in the U.S. and Canada”.

INTERCONTINENTAL HOTELS GROUP IHG- Do I need to wear a mask? Yes. IHG – parent company of InterContinental, Kimpton, Holiday Inn and other brands – mandated face coverings in public spaces at its hotels in the Americas.

Best Western- Do I need to wear a mask? Yes. Best Western requires face coverings in indoor public areas at U.S. and Canada locations.

MGM Resorts- Do I need to wear a mask? Yes. Mandate for all the guests and visitors inside public spaces to wear masks at all MGM Resorts properties throughout the United States.

Caesars Entertainment- Do I need to wear a mask? Yes. Caesars must wear  masks, save for when eating and drinking.

Statements below from AHLA Member Companies:

According to Chris Nassetta, President and CEO, Hilton said, “Hilton is united with the hospitality industry in prioritizing the health and safety of our guests and employees. We are supportive of the industry adopting consistent guidelines and practices that adhere to public health guidelines, including the wearing of face coverings indoors and in public areas. As part of our Hilton CleanStay program developed in partnership with Lysol and the Mayo Clinic, all Hilton Team Members are required to wear face coverings in an effort to protect all who enter our more than 6,100 properties worldwide.”

According to Mark Hoplamazian, President & CEO, Hyatt said, “At Hyatt, we require face coverings for hotel guests across the U.S. and Canada in order to care for the health and safety of our guests and colleagues. To help enable safe travel amidst the ongoing challenges of COVID-19, we need to come together as an industry and promote clear guidelines, which for the foreseeable future include the wearing of face coverings in indoor public spaces and practicing social distancing.”

According to Elie Maalouf, CEO, Americas, IHG said, “It is critical we take action to protect the health and safety of guests and colleagues to build confidence in travel as the industry begins to recover. IHG fully supports the AHLA Safe Stay program, which complements the protocols in our own IHG Way of Clean, and the new Covid-19 best practices implemented in all of our hotels in partnership with the Cleveland Clinic. Requiring face coverings in all indoor public spaces across our industry will help create an even safer environment for all travelers and frontline hotel colleagues.”

According to Jonathan Tisch, Chairman & CEO, Loews Hotels & Co. said, “The travel & tourism industry is rooted in partnerships. As an industry we need to work and align together and AHLA’s Safe Stay Guidelines is an opportunity to do just that. As hotel operators and owners, we have a role and responsibility to provide a welcoming, safe and comfortable environment for team members, guests and our communities, and now more than ever we need to ensure we are exceeding expectations in this area.”

According to Arne Sorenson, CEO, Marriott International said, “The health and safety of associates and guests has always been a top priority at Marriott. Part of our Commitment to Clean is that we’re redefining our cleaning and safety standards to align with evolving expert protocols as we all work together to manage the spread of COVID-19.  Health guidance is clear on wearing masks and it is a simple step everyone can take when in public spaces of hotels to protect themselves, each other and associates. We’re pleased to join with the industry to create consistency and collectively support our communities so we all can travel more safely.”

According to Jim Alderman, CEO, Americas, Radisson Hotel Group said, “One of Radisson Hotel Group’s highest priorities is the continued health, safety and security of our guests, team members, and partners. One of the easiest ways to help slow the transmission of COVID-19 is by wearing a face covering, especially indoors. It’s going to take all of us working together, which is why we stand alongside AHLA in asking our government leaders to help make this national standard by implementing this requirement in their states.”

According to Geoff Ballotti, President and CEO of Wyndham Hotels & Resorts said,“We all must play a role in slowing the spread of COVID-19, and encouraging the adoption of these guidelines is an important and meaningful step for us to take together. This easy-to-follow checklist can help protect our guests, team members, and franchisees, as well as the countless communities in which we operate.”

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